Helping & Counselling Skills


Explore the world of helping and counselling! Learn how to develop your helping skills to and learn how support others. Equip yourself to become a volunteer or work as you discover the topic before starting formal counselling training as an intended career change.

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.Helping & Counselling Skills

With life constantly changing it is not unusual for people to seek some form of help at some point. Help to cope with emotional issues which can affect their relationships and mental well-being. Difficulties like job security, money concerns or stress and anxiety all can impact our self-esteem.

Developing helping and counselling skills will help you begin to support those people around who may feel that they have no-one to talk to. Sometimes they need help even if they have a good family support network. You will not judge them if they feel anxious or depressed. And, don’t forget, you will be able to use these skills both formally and informally!

What’s in the course?

You will start and explore the context of Professional Counselling, particularly the the difference between helping relationships & counselling. Then you’ll move onto the different kinds of communication skills for use in helping and relationships. In module 3, we will delve into the different approaches to using counselling and helping skills. Moving on, we’ll be looking in depth at how we manage the helping relationship. Finally, we explore ourselves through reflection and self-awareness.

As you develop your helping skills, you will be able to encourage the person to try and see the events from alternative perspectives to help them cope better. You’ll understand the importance  of talking in a ‘safe’ place in an uninterrupted manner about what is happening, or has happened in their life, and how they might feel about it.

Professional counselling requires a deeper application of practical skills that requires further training. There are a number of specific fields like addiction, anxiety, depression, eating disorders and bereavement. All these require a deeper knowledge of the complexities of the human psyche are required, however, this introductory course will provide an excellent foundation!

For other courses that will complement this check out our Promoting Positive Mental Health or Stress Management both will really help broaden your knowledge in this fascinating subject.

Course Aim


This Certificate in Helping and Counselling Skills is designed as a basic introduction to helping and counselling for those who have had no previous experience of, or training in, the field of counselling. The introductory nature of this course means that you will not be qualified at the end of this course to practise as a counsellor, to do this, you will need to have further training including face to face practical sessions to develop your skills, but this course will equip you with skills that you will be able to transfer into your day to day life and form the basis for your progression.



This interesting course will allow you to make a more informed choice as to whether to peruse vocational training towards a possible career in counselling, or whether to peruse a career in an advisory role, e.g. welfare advice work, providing general advice and guidance where helping and counselling skills would be really useful. It will also improve your listening and communication skills and provide an excellent foundation of skills that you can practice to help your family, friends and work colleagues.



You could use this course to start working in volunteering in several advice based and support roles like student services in schools, colleges and universities. This will also be a good foundation should you want to join an organisation who select and train their own counsellors like Relate or Cruse. Or any roles where counselling skills will be helpful.


Introduction to Psychology, Professional Coaching, Life Coaching Practitioner, Level 3 Diploma in Counselling Skills

Course Syllabus & Content

Module One: Context of Professional Counselling

  • Understand the difference between helping relationships & Counselling
  • Know about therapeutic models of counselling
  • Understand the environment in which counselling takes place

Module 2: Communication Skills for use in Helping and Relationships

  • Understand the use of different types of communication skills
  • Understand how to use communication skills helping relationship

Module 3: Different approaches to using counselling and helping skills

  • Understand different approaches to using counselling skills
  • Understand the key theoretical issues informing counselling
  • Know the historical background and development of counselling
  • Understand the role of theory in the process of counselling

Module 4: Managing the helping relationship

  • Understand issues related to the helping relationship
  • Understand how to structure a helping relationship
  • Understand the purpose and process of referral

Module 5: Reflection & self-awareness

  • Develop self- understanding
  • Understand personal qualities relevant to the helping role
  • Understand the role of the ‘core‘ conditions within helping relationships
  • Know aspects of equality and diversity

Additional Info

Duration for this course:
You can take up to 1 year

Number of lessons:
16 lessons within 5 modules

Study Hours:
Approximately 30 - 40 hours dependant on the level of detail you include in the activities and the time spent on the exercises

Study Method:
Online platform with videos, challenges, quizzes and activities

How is it assessed?
By the successful completion of multiple-choice quizzes at the end of each lesson

Tides Online Certificate of Achievement

Entry Requirements:
There are no formal requirements for entry, however, all materials and assessment are in English, therefore a good command of English is essential.


Q: How do I access the materials?
Once you have selected your dream course you can enrol online. You can either pay in full, or if you have PayPal Credit, you will have the option to use PayPal Credit for the purchase if the course is over £99. As soon as the payment is received, you will have access to the course materials online where you can take as long as you want, or need, to work through the course and the activities.

Q: How long will I have access to the materials for?
You will have access to the course materials for 12 months, however if you need longer, just contact us to arrange to extend your access.

Q: Can I do more than one course at a time?
Yes, however you will need to set up a separate enrolment plan for each course.

Q: How are the courses structured?
Lessons are grouped into modules. Each lesson within a module has links to external sites for additional information and there are tutor challenges and activities. The tutor challenges are designed to add value to the course, and you do not need to submit any work to complete the course, and the activities form part of your self-development and self-discovery. We also recommend keeping a journal to make notes and record your thoughts and progress.

Q: Do I get a certificate?
Yes! At the end of each lesson there is a set of multiple-choice questions, you need to pass at 80% before moving on to the next lesson. Once you have completed all the modules. you will be able to download and save, or print, your very own Tides Online Certificate of Achievement for your records, or to show someone else that you have completed the course.

Q: Can I get hard copies of the course materials?
We can provide the materials as an e-book for you to print off and refer to, or provide the materials in printed form, however, you will still need to do the quizzes online in order to gain your certificate. Please contact us at for pricing information.

Q: What skills do I need to join this course?
An open mind and a willingness to learn and develop yourself is all you need to benefit from our courses and start your journey to becoming the best you can be. Please note that all materials are in English.

Q: What is included in the cost of my enrolment plan?
Access to the online digital materials for the course you have chosen. Our materials are designed and developed in house by subject specialists and we supply everything you need to complete the course, including links and references to free resources to study in more detail if you want to. You will also be able to visit our blogs and articles for inspiration and motivational tips any time you want.

Q: Is there an additional or required reading list?
All the materials we supply will provide you with all the information that you need to complete your chosen course or journey, but you are directed to further sites and videos that are free to access if you want to gain a deeper understanding of your chosen topic. We will always recommend additional reading, however that is to enhance and support an advanced understanding of the subject, but that suggested reading is not a requirement - the study materials will provide all the information you need to complete the course.

Q: Do I have to take an exam?
No, successful completion of this course will be as a result of passing the end of lesson quizzes at a minimum of 80% as you progress through the course.

Q: Can I do the course if I live outside the UK?
Yes! This is an online course, so can be studied from anywhere, just remember that everything is in English.

Q: Can I speak with someone if I get stuck or want a tutorial?
Yes, you can contact us via email with any queries or to request a call for help with anything. We also offer one to one virtual coaching and mentoring sessions either by phone or Skype/Zoom. These can be booked in 15, 20- and 30-minute time slots. Contact us for pricing information.

Q: What shall I do if I still have questions?
Contact us at to book a call and we'll run through everything with you.


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